Portal- How to Create a Manual Ticket

• Log into RedRabbit
• You received a phone call and need to log the maintenance ticket 

Navigation: RedRabbit Portal > Open Tickets (Green tile)

• Navigate to Open Tickets on your home dashboard 
• Click on the "+" to add your manual ticket 

• Fill in the Ticket Details, Click on "Next".
  

• Here you can edit the issue or "Finalize Issue", Click on "Next".
  

• Share live Task Card and PDF Task Card with the Service Provider, Click on "Next".

• Select the Communication that is relevant to the ticket that you open, Click on "Next". 

• Set the Current Ticket Phase, set your To-Do Reminder and Click on "Create".

• Once ticket is created you will find the ticket under Maintenance.