Maintenance Request Ticketing - User Guide

Created by Martina Farneva, Modified on Wed, 3 Jul at 12:42 PM by Martina Farneva

Log into RedRabbit
A new Maintenance Request has just been logged:

Click on the "1" to open the New Request
Click on the request to view the details

Link the Asset to the Maintenance Request

Rejecting an Issue:

Check the box next to the issue to be rejected.
The Reject Issues box will light up
Click on Reject Issues

Select the Communication Scenario: Rejecting Maintenance Request
Check the method for communication
Click on Reject Issues

The issue is marked as Rejected.

Creating a Ticket from a Request:

Select the item to be added to a ticket by checking the box.
Click on Create Ticket

Fill in Ticket Details
Click Next

Create and Edit Issues
Click Next

Verify Service Provider Task Settings
Click Next

Select Communication Scenario: Requesting Quote
Select Service Provider/s from the drop menu.
Select method of communication
Click Next

Set the Current Phase, To-Do and Assigned person

Click on Create

The Ticket Number is displayed under the item
Note: The color of the number indicating the priority level