How to Resolve Maintenance Tickets - User Guide

The Service Provider whose quote has been approved has carried out the repairs.

Proof of work, invoices and signed task cards were returned to the person managing the ticket.

NOTE: Documents will auto-extract and file itself under the documents tab of the ticket if the Service Provider replies to the received email. 

Alternatively, documents which were sent (but not in reply to the email) can be manually uploaded to the documents folder.

How to Resolve a Maintenance Ticket:

Navigation: Maintenance, Tickets

• Find the required ticket by using filters and/or the Search function

Click on View

Add New Note / Activity which details what was communicated by Service Provider. TIP: also indicate method of communication.

Navigate to the documents tab

Click on "Click to upload document"

Set the Type of document that you have added

Click Save

Activity Log will show documents have been added

The signed TaskCard to now be provided.

Once received: Update the Activity Log if needed. Upload and identify it by performing the same steps as uploading proof of work and invoices.

Clear the To-Do, set the Ticket Phase to Quality Assured.

Click Save.

Proof of work, the Invoice and a Signed TaskCard have now been uploaded.

These files can be sent to the party responsible for paying the Invoice.